Skip to content

As a customer you have the right to cancel and return the order made online, within 14 days, for any reason and without any justification, only if you have not used the product or in the situation where the nature, characteristics and operation have been verified. product.

In order to exercise your right of withdrawal within 14 days of purchase, more precisely from the date of taking the product from the courier, you must inform us about your intention to withdraw by email at office @ m2r-moto.

Within a maximum of 14 calendar days from the receipt of the returned products, we undertake to return the value of the returned product or products.

If you want to return a product, without any reason for obvious defect or manufacturing defect, the return cost is borne by you and you can choose the only courier company you want to work with, the delivery of the package must be clearly specified at our delivery address on which we will indicate in writing.

In all return situations, the products must be new, unused, without traces of use, in the condition in which they were sent, together with all the accessories, documentation and invoice that accompanied the product.

If the purchased product has obvious manufacturing defects or defects, the situation regulated by disp. Chapter III of Law no. 449/2003, it is covered by the warranty and will be replaced with a new product without defect within 14 days of receipt of the non-compliant product, only if you opt for it. If you do not want this or it is not possible to replace it within 14 days then we will return the value of the purchased product. In this case, the transport cost is borne by us, according to art. 12 of Law no. 449/2003.

Within a maximum of 14 calendar days from the date we receive and accept the product, we will refund your value as follows:

For orders paid Refund by courier / In advance by PO, the equivalent value will be refunded to the account you request.
For orders paid with the Online Card – the equivalent value will be refunded to the account from which the payment was made, through the Mobilpay payment processor.

The allocation of the amount in your account is made in 24-48 hours in the case of orders paid Refund by courier / In advance by PO and within 48 hours – 14 days depending on the card issuer in case you paid with the Online Card.

If you want another product you have to place a new order on our website.

Any product you want to return must be as you received it, unused, without traces of wear or impact, in the original packaging (box, bag) and accompanied by all the original accessories and documentation with which it was delivered.
The product must be properly packaged, in a cardboard box or in the packaging in which it was originally delivered, so as not to damage it. 

We recommend that you put the product in the initial packaging and later in another box, but in no case do not stick the tape on the original packaging.